Justin van der Lande (Research Director) gave this presentation at Analysys Mason's 12th annual Telecoms Summit on 6 October...

The roll-out of 5G has driven CSPs to innovate in order to broaden their revenue streams across different industry verticals. CSPs are looking for...

TM Forum’s Digital Transformation World (DTW) 2022 was held in Copenhagen on 20–22 September 2022. Beyond the excitement of the return of...

The customer engagement market grew by 1.0% year-on-year in 2021 to reach USD14.4 billion. This growth is a result of CSPs' adoption of digital...

This report provides forecasts for communications service provider (CSP) spending on customer engagement software and related services for...

Analysys Mason's 'Customer engagement vendor product tracker' provides a list of the solutions from vendors in the customer engagement...

This profile assesses Mavenir’s BSS products and solutions in the customer engagement sector. Mavenir is an end-to-end network solutions...

This profile assesses Microsoft’s BSS products and services in the customer engagement sector. Microsoft Dynamics 365 is the company’s...

This profile assesses SAP’s BSS products and services in the customer engagement sector. SAP provides a cross-industry software platform for a...

This profile assesses IBM’s BSS products and services in the customer engagement sector. IBM is a global technology firm that offers business...